Aisha Gani Abubakar

As a KYC Analyst, Aisha validates client data and assesses risk profiles, ensuring strict compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations to maintain regulatory integrity.

• Ensured stringent compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations by meticulously validating client data and assessing risk profiles.
• Executed comprehensive customer identification and due diligence processes, including in-depth background screenings, to uphold regulatory compliance standards.
• Provided expert solutions and guidance to Level 1 Customer Service staff on complex KYC-related issues and account upgrade requests, streamlining escalation processes.
• Managed and updated customer documentation, conducted thorough risk assessments, and maintained digital compliance records to ensure data accuracy and integrity.
• Leveraged a deep understanding of regulatory frameworks, including recent CAC regulations, to optimize documentation processes and ensure adherence to industry standards.

As a Customer Support Officer, Aisha provided timely and professional assistance, resolving complex customer issues and significantly enhancing satisfaction.

• Maintained an exceptional 97% customer satisfaction rating by providing reliable, multi-channel support via Zendesk and WhatsApp.
• Provided timely and professional responses to diverse customer inquiries, fostering strong relationships and enhancing service quality.
• Resolved complex customer conflicts through effective communication and problem-solving, significantly reducing customer churn.

As an NYSC Intern, Aisha executed diverse administrative and health-related tasks with precision, supporting local government operations and community health initiatives.

• Executed diverse administrative and operational tasks with meticulous attention to detail.
• Consistently met deadlines and maintained high standards of work quality with minimal supervision.
• Contributed to public health initiatives by conducting disease detection and health assessments for livestock, poultry, and crops.

Aisha organized and led volunteer teams to distribute essential aid, providing critical support to vulnerable families and IDP camps across Nigeria.

• Mobilized and managed volunteer teams for various humanitarian projects, ensuring effective resource deployment and coordination.
• Coordinated and executed successful distributions of food and sanitary pads to Internally Displaced Persons (IDP) camps, supporting hundreds of families.
• Led impactful visitations to correctional facilities, providing essential aid and support to inmates.

As Vice President, Aisha led volunteer teams, developed policies, and created safe spaces for survivors of gender-based violence.

• Orchestrated and led volunteer teams, successfully completing multiple projects within tight timelines and enhancing organizational efficiency.
• Established and maintained a safe, supportive environment for students and staff, fostering trust and open communication.
• Served as Vice President of the Gender-Based Violence Response Team, overseeing critical response strategies and initiatives.
• Developed and implemented new policies and procedures, ensuring full regulatory compliance and enhancing operational integrity.

Recognized for exceptional dedication and support provided to colleagues and customers, significantly contributing to team success and customer satisfaction.